Waypoints and scorecards have proven to be very popular among waymaker users.
Due to this popularity, and from the constructive feedback we have received, we have rebuilt our outcome and waypoint engine for a more flexible and intuitive experience.
Key outcome updates
Metric, starting value and target value
Outcomes will now always have a metric, a starting value and a target value.
We teach an outcome is a measure that if achieved, indicates you have achieved your goal. They should be specific, time bound, aggressive but realistic and verifiable through measurement.
As a measure, outcomes are best as metrics; number #, currency $ or percentage %.
Therefore, every outcome should have a metric. And to track a metric, you need to know where you're starting, and what indicates success... simples.
We have also added functionality that will recalculate waypoints if a starting value or target value is changed.
If you update either of these values, and/or the outcome due date, on click of save you will be asked if you want your waypoints to be recalculated to align with the update.
Clicking yes will recalculate the waypoint target values only. The update does not change any outcome progress data recorded against a waypoint.
Clicking no leaves all waypoints as they are.
Cumulative vs discrete
A cumulative measure is a running total, eg. achieve $1 million in sales this quarter. Whereas a discrete measure counts specific, separate values, eg. the number of sales made this month.
When tracking a cumulative target, your first waypoint should start on the start date of the outcome, which is preset to the start date of the goal the outcome relates to, and reflect the starting value entered into the outcome. The last waypoint, will be the date the outcome is due and reflect the target value.
In the above example you can see each waypoint value increases reflecting the running total.
When tracking a discrete target waypoints are different. Use discrete when tracking measures such as 100 sales per month, monthly margin of x%, or monthly NPS > 25.
Discrete waypoint data and chart is different to cumulative because you are working on achieving a specific value by each waypoint. In the below example, the same outcome is being used as above only it has been updated from cumulative to discrete. So where before the cumulative target was 100, now the discrete target is to qualify 100 leads in the period between each waypoint.
To capture actual progress against discrete waypoints, the outcome's progress will be captured at each waypoint date, then the outcome's progress will be reset to 0 (the starting value of the outcome is).
Outcome progress
Outcome progress will be displayed as progress against your target value and be updated using a slider rather than an input field. The slider value will start at the outcome's starting value, and end at the outcome's target value.
This provides a more intuitive experience and has extended the flexibility of how you can track progress.
If you achieve your target, the slider's scale will increase to allow you to update progress beyond 100%. For example, if you update the slider to 100 in the above example, the scale will increase 150.
Negative values can now be tracked where needed.
As can a measure to reduce something such as, reduce churn from 8% to 5%. This is also refelcted in the scorecard charts.
Outcome confidence
Outcome confidence is now updated by clicking the score you want to record, rather than using a drop-down field. Confidence scores are colored for added context.
After any changes are made to an outcome, make sure you save them by clicking save.
Key updates to waypoints
How and when waypoints are created.
Previously, you needed to create your own waypoints. Now, when a new outcome is created, provided the goal the outcome is related to has a due date, waypoints will automatically be created.
We believe in the 1/12th rule. That is, any goal should be reviewed 12 times during its lifecycle. So for an annual goal that equates to at least a monthly review. For a quarterly goal, thats a weekly review.
So when we create waypoints, we create up to 12, and they align to dates between the start and due date of the goal. If the outcome's due date does not align with the goal's due date, for example, the goal due date is 30 June, and the outcome due date is 31 May, we only create waypoints up to 31 May, so there may only be 8 or 9 waypoints for that outcome.
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