In this guide we’re going to cover how to interpret the diagnostic data at a high level.
- Leadership curves and diagnostic results
- Activities, skills and systems
- Identify activities for focus
- Raise a goal to your backlog
- Be curious and ask questions
Once you and the team have completed the diagnostic its time to review the data and set goals. We recommend working with a Waymaker certified coach, so normally it would be their job to walk you through the results and interpret the data. But this article will guide you through the process at a high level.
If you haven't completed the Waymaker’s Leadership Curve course in Waymaker Academy yet, you should do that. You can find out more about accessing Waymaker Academy in Part 2 - Accessing Waymaker Academy.
Leadership curves & diagnostic scores
On each functional XCurve you will see 3 maturity scores (Diagnostic scores) and a series of activities listed along the leadership curve:
- An overall diagnostic score for the business or function
- A Skills score
- A System score
The diagnostic score is a benchmark of maturity tracked on the leadership curve.
Activities, skills and systems
Activities are listed starting at the least mature at the bottom of the leadership curve, and up to most mature at the top of the curve. These are the activities an organisation masters on its way to mastery. So, the best way to work with the leadership curve is to start at the bottom and work up.
Skills activities (human competency and knowledge) are listed on the upper side of the curve, systems activities (technology and process capability) on the lower side of the curve.
Identify activities for focus
Let's look at Vision...
At a high level it's easy to identify activities for focus on the leadership curve, green is good, yellow is ok, orange needs attention and red is bad. Isolate activities to be addressed by unchecking the green and yellow Activity Score checkboxes. In the example below, you can see the business needs to address customer eccentricity.
Raise a goal to your backlog
So let's raise a goal in the backlog to address Customer Centricity. Click the + icon in the top right of the screen to add a goal. Give the goal a title and description and hit save.
Curiosity did something to the house cat...
However, there will be times when the activities for focus are not so cut and dried. In the following image, you can see Customer Clarity is the weakest activity moving upwards from the bottom of the Experience Curve. However, there are 2 activities below customer clarity that directly relate, Customer Research, and Ideal Customer.
Both of these activities appear as yellow, so OK. But is this correct? Why is the team not clear on Customer Clarity? Is the research component not understood or incorrect? Has the Ideal Customer been defined correctly? Perhaps both are ok but there has been a communication breakdown that has led to the team not having Customer Clarity.
When answering the 7 Questions, and interpreting the data on the leadership curve, be careful not to fall into a 2-dimensional trap. Where related activities exist but the results do not correlate, ask the question why? Be curious. Ask questions, and encourage the team to ask questions too. This process builds clarity and strengthens relationships and trust.
Bring in the expert to provide context. In this case, the Head of Marketing may be able to bring clarity to the situation. And if not, they need to take away an action to resolve whatever the issue at hand is and then articulate both the issue and resolution to the team and the broader business.
You can learn more about the Leadership Curve in Waymaker Academy - Waymaker’s Leadership Curve